AI Conversation Analytics
Every call scored. Every agent coached. Zero calls missed.
Voicemarrow analyzes 100% of your contact center conversations, surfaces QA failures the moment they happen, and gives managers data-backed coaching plans instead of gut-feel feedback.
What Voicemarrow Covers
Three disciplines, one platform
Manual QA teams review a fraction of calls. Coaching runs on opinions. Churn warnings arrive too late. Voicemarrow closes all three gaps simultaneously.
Automated QA Scoring
Every call scored against your rubric the moment it ends. No sampling, no backlog, no missed compliance gaps. QA managers see the full picture, not a 2% slice.
Learn moreAgent Coaching Signals
Supervisors get behavior-specific coaching notes tied to exact call moments. Move from "you need to improve" to "here's where and here's what to do differently."
Learn moreChurn Signal Detection
Customers signal dissatisfaction in how they speak, not just what they say. Voicemarrow surfaces those patterns call by call before they become account closures.
Learn moreHow It Works
From call recording to coaching brief in under a minute
Voicemarrow connects to your existing telephony platform, processes the audio through our conversation analysis pipeline, and delivers structured scores and coaching notes directly into your QA workflow.
No custom models to train. No weeks of integration work. Teams go live in days, not quarters.
See the full productConnect your telephony stack
Point Voicemarrow at your call recordings via direct integration or API. Genesys, Avaya, Five9, Salesforce Service Cloud, and more.
Configure your scoring rubric
Map your existing QA framework to Voicemarrow's scoring dimensions. Compliance checks, empathy criteria, resolution quality, and custom signals.
Review scores, act on insights
Every call scored, every agent profiled, every churn signal surfaced. QA teams get full coverage; managers get actionable coaching briefs.
Early-Access Customers
What operations teams say
"We used to review 80 calls a week across a team of 55 agents. That's less than 2%. Voicemarrow gave us full coverage within the first week. We found compliance gaps we had no idea existed."
"The coaching briefs changed how our supervisors have 1:1s. Instead of 'you need to improve empathy,' they can say 'at 3:14 in this call, here is what landed badly and here is an alternative approach.' That specificity is what drives change."
Integrations
Works with the platforms you already run
Voicemarrow integrates directly with your telephony system, CRM, and QA workflow. No rip-and-replace required.
Ready to cover 100% of your calls?
Schedule a 30-minute demo. We will walk you through your own scoring rubric setup and show you what full coverage looks like for your team size.